Terms of Service

2. The service

Within the scope authorized by the customer, Prism Relay Token Saver assists with selecting code, documents, logs, and other material; compressing context; providing analysis and summaries where needed; and checking source evidence.

Available features and compatible tools and environments follow the actual service information and the details presented when applying for the service.

Providing a connection profile or announcing a feature does not guarantee availability in every app, operating system, or environment.

3. Applications and accounts

Users must follow the service application and account procedures and must not use another person’s permissions or material without authorization.

Keep your account, passwords, authentication methods, API keys, and other secrets secure. Contact sales@softmate.kr if you suspect unauthorized use.

Google and Apple sign-in and linking to an existing account are being prepared and will be announced separately. Accounts are not intended to be merged automatically merely because email addresses match.

Additional verification, unlinking, account recovery, eligibility, and age requirements must be finalized against actual service policies before publication.

4. Access to material and personal data

Users must have lawful authority over material submitted for transfer or analysis and must check the permitted file scope and the contents before submission.

The service must follow the authorized scope and processing conditions. Existing consent does not replace consent required for expanded access or materially new processing conditions.

Personal data is handled under the Privacy Policy and applicable law. The conditions of external services receiving customer material must be available before the relevant use.

Do not assume that masking removes every secret or all personal information from submitted material.

5. Charges, subscriptions, and payments

Where paid services are offered, users must be able to check prices, whether taxes are included, service periods, usage limits, conditions for additional charges, and payment methods before applying.

Any separate charges for external AI tools or providers must be distinguished from Prism service charges.

The actual service plans, payment providers, renewal arrangements, charging start conditions, and procedures for notifying users of price changes must be finalized before publication.

This draft does not constitute consent to payment or automatic renewal.

6. Cancellation, withdrawal, and refunds

On cancellation of a paid service, the principle is to calculate and settle the charge for the period used on a daily basis, then refund the remaining balance.

Send cancellation and refund inquiries to sales@softmate.kr.

Before publication, finalize the amount and total number of days used in daily calculations, whether the start and cancellation dates count, the treatment of discounts, taxes and separate usage charges, and refund timing.

The phrase “daily calculation” does not itself establish a fixed 30-day denominator, additional deductions, or cancellation penalties.

Applicable statutory cancellation and refund rights take precedence where relevant. Personal data deletion and statutory record retention are addressed separately.

7. Responsible use and prohibited conduct

Do not use the service for unlawful processing of material, infringement of others’ rights, bypassing authentication or access controls, stealing secrets, or disrupting services.

AI-assisted results may contain errors or omissions. Check the source evidence and the actual environment before making important decisions or changes.

We do not guarantee a fixed reduction in tokens or costs, or the accuracy of every result.

8. Changes, maintenance, and restrictions

Before publication, finalize the procedures for notifying users of service changes and maintenance, handling urgent incidents, and explaining the reasons for service restrictions.

Notification procedures and opportunities for users to respond to restrictions must also be finalized.

Support arrangements and any adjustments to paid service periods during interruptions or maintenance must reflect the actual service terms.

This draft does not promise uninterrupted service or a specific recovery time.

9. Material and intellectual property

Rights in user-provided material remain with the relevant rights holders.

The permissions necessary to process material for the service, and the conditions for using results, must be finalized with regard to the actual contracts and third-party rights.

Submitting material does not transfer all rights in that material to the service provider.

Any use of customer material for AI training must be disclosed separately based on verified processing conditions.

10. Liability and dispute resolution

The service provider and users have obligations under applicable law and the finalized service contracts.

The scope of damages and any limitations of liability must be finalized against the actual service plans and operations, without unfairly restricting statutory rights.

Governing law, jurisdiction, and dispute resolution procedures must be confirmed based on the contracting entity and the intended customers before publication.